Introduction
ZLEEPY LTD (referred to as “ZLEEPY”, “we”, “our” or “us” in this privacy policy) respect the privacy rights of its online visitors/customers (referred to as “you”, “your”, or “yours”) and recognise the importance of protecting the information collected about them. We will only ever use the information that we collect about you lawfully and in your best interests.
ZLEEPY is committed to the protection of any personal information you share with us. This statement describes what types of personal data we collect from you, how it is used, how we share it with others, how you can manage the information we hold and how you can contact us should you have any questions.
The information within this policy is subject to change, so you may wish to revisit this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes. Our Privacy Policy will always be available on our website, providing transparent and clear information regarding how we process your personal data.
The following information is provided by us to enable our online visitors and customers to be fully informed and assured that our company privacy policies are in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting zleepy.com, you are accepting and consenting to the practices described in this Privacy Policy.
This version of our Privacy Policy applies from 1st January 2022.
What information do we collect?
We only collect information that is necessary and relevant in order to provide you with the products or services you request.
Personal data you share with us
We may ask you for certain personal data when you order from us, including when you purchase from the website or in-store, as well as when you sign up to our mailing list.
The information we collect includes but is not limited to;
- Name (including title)
- Delivery address
- Billing address
- Payment card details
- Phone number
- Date of birth
- Email address
Personal data we receive from other sources
We sometimes obtain information about you or your purchases from other third parties.
These companies have their own privacy policies explaining how they use and share your personal data. You should carefully review these privacy policies prior to engaging with the third party in order to ensure that you are happy with them.
Personal data we collect about you
We will collect certain information when you use ZLEEPY’s website and applications as well as our customer care centre. Some of this data does not identify you personally, but rather provides us with information about how you use our services and engage with us. This enables us to to improve our services and make them more useful to you.
The information we collect includes but is not limited to;
- The date and time you used our services
- The pages you visited on our website and how long you visited us for
- The products you viewed or added to your basket
- Your IP address
- Your location (where you have permitted access to this)
- The Internet browser and devices you are using
- Cookie or pixel information (for more information please see our Cookie Policy section below)
- Any information within correspondence you send to us
- Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory)
How do we use this information?
ZLEEPY will only process information that is necessary to provide the product or service for which it has been collected. We will always provide the option for you to choose not to receive marketing communications from us, and you can withdraw your consent at any time should you change your mind. We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
Outlined below are the various ways in which we may use or process your personal data.
Consent
Where you have provided your consent, we may use and process your information to contact you through electronic channels such as email or SMS about promotions, events, products, services or information which we think may be of interest to you.
You can withdraw your consent at any time by emailing shop@zleepy.com or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.
Contractual performance
We may use and process your personal data where necessary in order to perform a contract, such as to fulfil and complete your orders and purchases.
Legal obligation
We may process your personal data to comply with any legal and/or regulatory requirements.
Vital interest
We may need to process your personal data to contact you should there be an urgent safety or product recall notice that we need to inform you of.
Legitimate interests
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiries
In order to support sales and/or queries, we may use your information;
- To respond to correspondence you send to us and fulfil any requests you make. For example, sending you information about a product or responding to a customer service query.
Processing necessary for us to understand and respond to customers’ needs
To develop and improve our relationship with you, we may use your information;
- To analyse, evaluate and improve our products and services, including use of our website, applications, customer services and stores, in order to improve your customer experience. Where possible we will use data amalgamated from many people so that it doesn’t identify you personally.
- To undertake market analysis and research, including contacting you with customer surveys, so that we can better understand you as a customer.
- To provide tailored offers, products and services by post that we think you will be interested in. We will only send email marketing communications to you if you have provided your consent for us to do so.
- We may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring, personalising and making relevant all our service and communications (for example, when we have a new arrival we think you might like).
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
To protect your personal information, we may use your data;
- To verify the accuracy of information that we hold about you and create a better understanding of you as a customer.
- For network and information security purposes, i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access.
- To comply with a request from you in connection with the exercise of your rights (for example, where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request).
- To inform you of updates to our terms and conditions and further policies.
Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns
To support and promote ZLEEPY, we may use your information;
- To send you marketing information after you have purchased a product or service from us, made a purchasing enquiry or closed your browser with items in your shopping basket. You have the right to opt out of us sending you this information at any time.
- As a business customer, acting on behalf of said business or where we have obtained your business contact details, we may contact you with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of said business or where we have obtained your business contact details. In relation to any such information we send by email, we will include an option allowing you to object to receiving future messages by unsubscribing.
- To show you targeted advertising online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.
- To identify and record when you have received, opened or engaged with our website or electronic communications (please see our Cookie Policy for more information).
- To administer competitions and promotions that you enter with us and to distribute prizes.
How do we share this information?
We do not, and will never, sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf;
Service providers who help us to operate our website and App, fulfil your orders and deliver our products to you, including;
- Credit reference agencies
- Couriers
- Payment providers
- IT support
- Direct marketing communications agencies and consultants
- Market research and market analytics service providers
- Legal and other professional advisors
- Certain regulatory bodies, government and enforcement agencies, where required
- Companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website. See our Cookies Policy for details
We take steps to ensure that any third party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to make your data anonymous or use aggregated none specific data sets wherever possible.
Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
These third party companies will also use your personal data for a variety of reasons.
How long do we keep your information for?
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
How can you manage the information we hold about you?
You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).
You have the right to;
- Ask for a copy of the information that we hold about you
- Correct and update your information
- Withdraw your consent (where we rely on it)
- Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
- Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information
- Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase
You can exercise your rights and/or manage your information by contacting us using the details below;
ZLEEPY LTD,
Suite 4,
Windermere Rd,
Staveley,
LA8 9PL
Email: shop@zleepy.com
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below;
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Email: casework@ico.org.uk
Phone: 0303 123 1113
Cookie Policy
Introduction
We want to make sure that the website we operate looks as good as possible but also is easy for you to use. To help us to do this, our website uses cookies.
Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website really meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can’t access some aspects of our website, or that parts of the website don’t function in the way that you might expect them to.
Please see the “How We Use Cookies” section above for more specific details about how we use cookies.
What Are Cookies?
A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.
Cookies can help us to remember your website login so that you don’t need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your shopping bag.
Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.
How We Use Cookies
Our website uses 17 cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.
Our cookies do not store information which could be used to identify you personally, such as your contact details. We use the following cookies:
Strictly Necessary Cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/Performance Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
3rd Party Cookies
The information set out in “How We Use Cookies” relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.
3rd Party Name: Pinterest, Google Plus, Twitter
Additional Information
You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.
3rd Party Name: Google
Additional Information
We utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with
How Do I Block Cookies?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.
What Will Happen If I Disable Cookies?
If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website. Information on how to disable cookies in popular web browsers can be found below:
Firefox 13 and newer (PC Instructions)
- At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click ‘Options’
- Then select the ‘Privacy’ icon
- Set the ‘Use custom settings for history’ in the ‘Firefox will’ dropdown
- Untick ‘Accept cookies from sites’ to disable cookies
Firefox 13 and newer (MAC Instructions)
- At the top of the Firefox window, click on the Firefox button and then click ‘Options’
- Then select the ‘Privacy’ icon
- Set the ‘Use custom settings for history’ in the ‘Firefox will’ dropdown
- Untick ‘Accept cookies from sites’
Google Chrome (PC Instructions)
- Click on the tool icon at the top right of your browser window and select ‘Settings’
- Click the ‘Show advanced settings’ link, locate the ‘Privacy’ section, and select the ‘Content settings’ button
- Now select ‘Block sites from setting any data’
Google Chrome (MAC Instructions)
- Click on ‘Tools’ at the top of your browser window and select ‘Options’
- Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
- Now select ‘Block sites from setting any data’
Internet Explorer (PC Instructions)
- Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab
- Under ‘Settings’ move the slider to the top to block all cookies
Internet Explorer (MAC Instructions)
- N/A
Microsoft Edge (PC Instructions)
- Click on the three-dot ‘More’ icon in the top right then select ‘Settings’ from the menu
- Scroll down to the bottom of the settings menu and click ‘View Advanced Settings’
- Under the ‘Cookies’ field press the dropdown arrow and select ‘Block All Cookies’
Microsoft Edge (MAC Instructions)
- N/A
Safari (PC Instructions)
- N/A
Safari (MAC Instrucitons)
- Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
- Click on ‘Security’ then choose ‘Accept cookies’
- Select the ‘Never’ option
Opera (PC Instructions)
- Click on the Opera icon in the top left of the window
- Select ‘Settings’ and choose ‘Quick Preferences’
- Uncheck ‘Enable Cookies’
Opera
- Click on the Opera icon in the top left of the window
- Select ‘Settings’ and choose ‘Quick Preferences’
- Uncheck ‘Enable Cookies’